PRIVACY NOTICE
You can use our website without giving
away any personal data. Personal data will be shared with us only, if
you choose to buy from us or contact us by email.
Here you can check, how your personal data will be processed and
protected.
Who is in control of your personal data?
Ecostonia Ltd
Metsapargi 4-13
30324 Kohtla-Järve
Estonia
Mail: sales [at]ecostonia [dot] eu
Phone: +372 5621 2301 (for registered clients only)
Registration number: 12022231
VAT: EE101446291
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we
continuously process your personal data in an open, accurate and legal
manner. You can contact our Data Protection Officer at
Ecostonia Ltd
Privacy
Metsapargi 4-13
30324 Kohtla-Järve
Estonia
Mail: privacy [at] ecostonia [dot] eu
Phone: +372 5616 4025 (for registered clients only)
Registration number: : 12022231
VAT: EE101446291
Where do we store your data?
The data that we collect from you is stored only within the European
Economic Area (“EEA”).
Who can access your data?
Your data are shared only within the company. We never pass on, sell or
swap your data for marketing purposes to any third parties.
Data that is forwarded to third parties, is only used to provide you
with our services. You will find categories of third parties under
every specific process below.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we
will inform you whether the provision of personal data is statutory or
required to enter a contract and whether it is an obligation to provide
the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we
hold on you at any time. You can contact us and we will provide you
with your personal data via e-mail.
Right to portability:
Whenever we processes your personal data, by automated means based on
your consent or based on an agreement, you have the right to get a copy
of your data transferred to you or to another party. This only includes
the personal data you have submitted to us.
Right to correct:
You have the right to request correction of your personal data if the
information is incorrect, including the right to have incomplete
personal data completed.
Right to erase:
You have the right to erase any personal data processed by us at any
time except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially
shipped
*you have an unsettled debt with us
*if you are suspected or have misused our services within the last four
years
*if you have made any purchase, we will keep your personal data in
connection to your transaction for book-keeping purposes according to
applicable law requirements
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that
is based on our legitimate interest. We will not continue to process
the personal data unless we can demostrate legitimate grounds for the
process which overrides your interest and rights or due to legal claims.
Right to restrict:
You have the right to request that we restrict the process of your
personal data under the following circumstances:
* if you object to a processing based our legitimate interest, we will
restrict all processing of such data pending the verification of the
legitimate interest.
* if you have claim that your personal data is incorrect, we must
restrict all processing of such data pending the verification of the
accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal
data and instead request the restriction of the use of your personal
data instead
* if we no longer need the personal data but it is required by you to
defend legal claims.
How can you exercise your rights?
Please contact our data protection officer in order to exercise your
rights.
Right to complain with a supervisory authority:
If you believe, that we process your personal data in an incorrect way
you can contact us. You also have the right to raise a complaint to a
supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the
Privacy Notice is always available on our website. We will communicate
any material changes to the Privacy Notice, for example the purpose of
why we use your personal data, the identity of the Controller or your
rights.
Online Purchase
Why do we use your personal data?
We will use your personal data to manage your online purchase by
processing your orders and returns via our online services and send you
notifications of delivery status or in the event of any problems with
the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty
matters for products.
What types of personal data do we process?
We will process following categories of personal data:
* contact information such as name, address, e-mail address and
telephone number (if provided)
* order information
* shopping history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to
provide you with the services mentioned above, warehouse and
distribution suppliers in connection with the delivery of your order.
Please be aware that these recipient companies may have an independent
right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for us to fulfil the
service of managing and delivering the order to you.
How long do we save your data?
We will keep your data as long as you are an active customer or you
decide to terminate the business relationship with us.
Customer services
Why do we use your personal data?
We will use your personal data to manage your queries, to handle
complaints and warranty matters for products and technical support
matters through e-mail or telephone (if provided).
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following
categories:
* contact information such as name, address, e-mail address and
telephone number (if provided)
* order information
* all correspondance in the matter
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you
with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on our legitimate
interest.
How long do we keep your data?
We will keep your data for 90 days for telephone and e-mail logs and
for 12 months for case management.
For complaints your personal data will be saved for 5 years.
Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data
that is based on our legitimite interest. We will not continue to
process the personal data unless we can demostrate a legitimate ground
for the process which overrides your interest and rights or due to
legal claims.
Fulfillment of Legal obligations
Why do we use your personal data?
We will use your personal data to comply with obligations in laws,
court rulings and decisions from authorites.
This includes using your personal data to collect and verify accounting
data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date
Who has access to your personal data?
Your data will be not be shared.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for us to fulfil our
legal obligations.
How long do we save your data?
We will save your data in compliance with the book-keeping rules.