You can use our website without giving away any personal data. Personal data will be shared with us only, if you choose to buy from us or contact us by email.

Here you can check, how your personal data will be processed and protected.

Who is in control of your personal data?

Ecostonia Ltd
Metsapargi 4-13
30324 Kohtla-Järve
Estonia

Mail: sales [at]ecostonia [dot] eu
Phone: +372 5621 2301 (for registered clients only)

Registration number: 12022231
VAT: EE101446291

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at

Ecostonia Ltd
Privacy
Metsapargi 4-13
30324 Kohtla-Järve
Estonia

Mail: privacy [at] ecostonia [dot] eu
Phone: +372 5616 4025 (for registered clients only)

Registration number: : 12022231
VAT: EE101446291


Where do we store your data?
The data that we collect from you is stored only within the European Economic Area (“EEA”).

Who can access your data?
Your data are shared only within the company. We never pass on, sell or swap your data for marketing purposes to any third parties.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with your personal data via e-mail.

Right to portability:
Whenever we processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to correct:
You have the right to request correction of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erase:
You have the right to erase any personal data processed by us at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with us
*if you are suspected or have misused our services within the last four years
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes according to applicable law requirements

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on our legitimate interest. We will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to restrict:
You have the right to request that we restrict the process of your personal data under the following circumstances:

* if you object to a processing based our legitimate interest, we will restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if we no longer need the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
Please contact our data protection officer in order to exercise your rights.

Right to complain with a supervisory authority:
If you believe, that we process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

Online Purchase

Why do we use your personal data?
We will use your personal data to manage your online purchase by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

What types of personal data do we process?
We will process following categories of personal data:

* contact information such as name, address, e-mail address and telephone number (if provided)
* order information
* shopping history

Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, warehouse and distribution suppliers in connection with the delivery of your order.

Please be aware that these recipient companies may have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for us to fulfil the service of managing and delivering the order to you.

How long do we save your data?
We will keep your data as long as you are an active customer or you decide to terminate the business relationship with us.

Customer services

Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail or telephone (if provided).

We may also contact you if there is a problem with your order.

What types of personal data do we process?
We will process any data you provide to us, including the following categories:

* contact information such as name, address, e-mail address and telephone number (if provided)
* order information
* all correspondance in the matter

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data?
The processing of your personal data is based on our legitimate interest.

How long do we keep your data?
We will keep your data for 90 days for telephone and e-mail logs and for 12 months for case management.

For complaints your personal data will be saved for 5 years.

Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on our legitimite interest. We will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

 

Fulfillment of Legal obligations

 Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

Who has access to your personal data?
Your data will be not be shared.

What is the legal ground to process your personal data?
The processing of your personal data is necessary for us to fulfil our legal obligations.

How long do we save your data?
We will save your data in compliance with the book-keeping rules.